Veterinary Practice Management Books
books available - updated 2004

 

Veterinary Management in Transition

* preparing for the 21st century *
by
Thomas E. Catanzaro
DVM MHA FACHE Diplomate ACHE

Hardcover 240 pages   Approx price: US$50   UK£31

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Contents

Are You an Effective Veterinary Administrator?



• The Veterinary Healthcare Team 
  
• The New Era
  
• The Prime Thrust: Effective Administration
  
• Signs of Administrative Success and Failure
  
  
  • Earmarks of the Downward Spiral
    
  • Signs of a Winner
  
  
• Applying Effectiveness Concepts
  
  
  • Self-evaluation
    
  • Appreciating Human Resources
    
  • The Future
    
  • The Role of Hospital Managers in Veterinary Medicine
    
  • Revolutionary Change
    
  • Dealing with Management Costs
  
  
• Impediments to Success
  
• The Hospital Manager's Future Quiz
   
  

Are You Ready To Change?



• It is Not, Nor Will it Ever Be Again, "Business as Usual!"
  
• Five Success Measures
  
• The Business of Veterinary Program Planning
  
  
  
  • The Dynamic Budget Planning Process
    
  • Implementation of Program-based Planning
  
  
• Veterinary Practice Checklist for Self-Assessment 
   
  

Governance



• The Functions of Governance
  
• The New Era for Veterinary Medicine
  
• Barriers to Effective Governance: The Seven Deadly Sins
  
  
  1. Representational Governance
  2. Lack of Mission Focus
  3. Resistance to Change
  4. Bad Governance Information
  5. Failure to Dump Deadwood
  6. Holding On to the Past
  7. Lack of Job Descriptions
  
  
• Controlling the Chaos of Change
  
• Governance for the Twenty-first Century
  
  
  • Engineering Veterinary Boards for a New Era
    
  • Making It Happen for You
    
  • Setting the Agenda
    
  • Providing Relevant Information
    
  • Choosing a Daily Operational Structure
    
  • Minimizing Friction
  
  
• Administrative Skills and Performance Factors

 
• Survey: When Is It Time for Governance?
   
  

Expansion for the New Millennium - Representing the Group



• The Return to Core Values
  
• Managing Multiple Practices
  
  
  • Leadership Essentials
    
    
    • The Premise
      
    • Training Requirements
    
    
  • Performance Measurement
    
    
    • Accountability
      
    • Feedback
    
    
  • Performance Evaluation
    
    
    • Comparisons
      
    • Analysis
    
    
  • Internal Controls
    
    
    • A Dozen Signal Flares
      
    • Trust Everybody, but Cut the Cards
    
    
  • Planning
    
  • Putting It Together
  
  
• "Management du Jour" & Current Literature
  
• The Future Tense: The Stress of Change
  
• Ethics: Doing the Right Things
  
• Checklist For Multiple Boss Readiness 
   
  

Hiring a Group Administrator



• An Historical Perspective
  
  
  • The Era of Paper
    
  • The New Visual Media
    
  • The Feeling Years
    
  • Integration
  
  
• Social Trends: The Impact of Addictions
  
  
  • Food
    
  • Work
    
  • Sex
    
  • Money
    
  • Gambling
    
  • Drugs
    
  • Plan of Action
    
    
    
    • Steps to Clarity
      
    • Steps to Resolution
    
    
  • Postscript
  
  
• Establishing Personal Practice Priorities
  
  
  • Tasked Priorities
    
  • Triage Requirements
  
  
• Building for a Better Tomorrow
  
• Compensation for Practice Managers
  
  
  • Methods for Computing Compensation
    
  • How Much Managers Are Really Paid
    
  • Non-monetary Factors
  
  
• Aids for the New Administrator
  
  
  • Common Sense
    
  • Delegating Decisions
    
  • Service Skills
  
  
• How To Train a Hospital Manager
  
• Management Effectiveness Questionnaire 
   
  

The Rest of the Story



• Changing Attitudes
  
  
  • Focus on the Short Term
    
  • Redefining Success
  
  
• Making Changes
  
  
  • Need for Leadership
    
  • Resistance to Change
    
  • Are You Ready for Change?
  
  
• Critical Practice Tools
  
  
  • Performance Planning
    
  • Forming Alliances
    
  • Building Pride
  
  
• The Present Is Rooted in the Past
  
  
  • Expectations
    
  • Patient Advocacy
    
  • Average Is Not Enough
    
  • Organize to Capitalize
    
  • Caring Leadership: Individuals Count
  
  
• Creating and Controlling the Chaos of Change
  
• Quantum Physics Replaces Mechanistic Process
  
• The Renaissance Prescription
  
• Entering the New Playing Field


• Ready for Change Assessment 
   
  

APPENDIX A: Nurturing Your Leadership Competencies

APPENDIX B: Ten Areas of Group Administrator Expertise

APPENDIX C: The Annual Business of Business

APPENDIX D: Understanding Behavioral Patterns

APPENDIX E: Staff Development Assessment

APPENDIX F: Administrative Action Plans

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Overview

In Veterinary Management in Transition, Preparing for the Twenty-first Century Catanzaro provides real life applications for immediate use by veterinary practitioners around the world. The book addresses what practitioners need to change to avoid things that can trap a practice in the comfort of the past. Catanzaro offers cutting-edge techniques and concepts targeted at developing the programs and procedures needed for the new millennium. The book also includes a series of self-assessments to assist readers in understanding their strengths and weaknesses in veterinary management.

 

About the Author

Thomas E. Catanzaro DVM MHA FACHE, Diplomate ACHE is founder and CEO of Catanzaro & Associates Inc. He is an innovative and popular consultant and speaker who has translated lessons learned from industry, human healthcare and the business world into veterinary medical practice. Dr. Catanzaro has taught leadership courses to veterinary practitioners throughout the United States and Canada for more than 18 years and has consulted for the past 12 years, visiting more than 1,200 veterinary facilities. Previously, Dr. Catanzaro was hospital services director for the American College of Hospitals Association. He was the first veterinarian to achieve board certification in the American College of Healthcare Executives (ACHE). He is the author of several book including Building the Successful Veterinary practice series.

 

Scope

Dr. Catanzaro explains how to organize and operate a successful veterinary practice, including:
 

• Attributes & skills needed to be an effective veterinary administrator
• Creative thinking & effective business practices
• New management concepts:
  governance of groups e.g. emergency practices & combined speciality practices
  multiple boss situations, affiliated groups, working through administrators, leveraging centralized administrative expertise to managers in multiple facilities
• 11 self-assessment surveys: readiness for change, management & leadership skills, effective development strategies

The lack of an index or glossary is an unfortunate omission.

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Veterinary Practice Management

 
written by leading veterinarians
John Bower, John Gripper, Peter Gripper, Dixon Gunn

3rd Edition - Published 2001

Ordering details: USA & international   Canada edition   UK & Europe
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Overview
This book provides an invaluable source of information not only for veterinary surgeons who are setting up a practice, but also for established veterinary practice managers seeking guidance on partnerships, staff problems and ways to improve the efficiency of their business. This new edition includes 4 new chapters on veterinary nurse clinics, pharmacy management, management accounts and staff appraisals. There is more information on partnership contracts, business marketing and health and safety.

A manual for veterinarians setting up a practice; those with established practices seeking advice on such matters as partnerships, staff problems, and improving efficiency; and associated professionals such as practice managers, accountants, lawyers, and insurance brokers. Based on British laws and traditions. Updated from the 1990 edition.

Provides a source of information for veterinary surgeons, practitioners, practice managers, and other professionals. Includes: starting up a practice, staff problems, interview techniques, budgeting, taxes, contracts, partnerships, and marketing.

 

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